Responsible Gaming
at 8b99 — Your Safety Matters

1 Age Restriction — 18+ Policy

The 8b99 platform is strictly for adults aged 18 years and above. Underage gambling is illegal, harmful to young people's development, and a matter that 8b99 takes extremely seriously. We operate a zero-tolerance policy towards underage gambling, and we maintain robust systems to prevent minors from accessing or using our platform.

Age verification is a mandatory part of the 8b99 account registration process. Every new account holder is required to confirm that they are 18 or older at the point of registration. Additionally, 8b99 carries out KYC (Know Your Customer) identity verification checks — including the submission of a valid government-issued ID such as a National ID Card or passport — before any withdrawal can be processed and, where risk indicators are present, before a player can continue to use the platform. Any account found to belong to a person under the age of 18 will be closed immediately, all funds will be returned to the original payment method, and the matter will be escalated as required by law.

Protecting Minors in Your Household

If you share a device with younger family members, 8b99 strongly recommends taking the following precautions to prevent minors from accessing gambling content:

• Always log out of your 8b99 account when you finish a gaming session, and never allow children to use a device while you are logged in.
• Use a strong, unique password for your 8b99 account and do not share it with anyone in your household.
• Consider using parental control software on shared devices. Tools such as Net N anny, Qustodio, or your device's built-in parental controls can restrict access to gambling websites across all browsers.
• Enable PIN or biometric lock on your mobile device so that children cannot access it unsupervised.
• Talk openly with children and teenagers about the risks of gambling and why it is an adult-only activity.

2 Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise — especially in yourself. Gambling becomes a problem when it starts to cause harm to your finances, relationships, mental health, or daily responsibilities. Being able to identify the early warning signs is the first and most important step toward getting things back on track.

The following warning signs may indicate that gambling has moved beyond recreational entertainment and is beginning to cause harm:

If you recognise two or more of these signs in your own behaviour, we encourage you to make use of the responsible gaming tools available on 8b99 and to seek support from a qualified professional. You are not alone, and help is always available.

3 Deposit Limits

One of the most practical tools 8b99 offers for maintaining control over your gambling spend is the ability to set deposit limits on your account. A deposit limit caps the total amount of money you can add to your 8b99 account within a defined time period, giving you a firm financial boundary that the platform will enforce automatically.

How Deposit Limits Work

8b99 allows players to set deposit limits across three time horizons:

• Daily deposit limit: The maximum total amount you can deposit into your 8b99 account within any single calendar day.
• Weekly deposit limit: The maximum total amount you can deposit across any rolling seven-day period.
• Monthly deposit limit: The maximum total amount you can deposit across any rolling thirty-day period.

Limits can be set in Bangladeshi Taka (৳) to any amount that suits your budget. Once a limit is active, the 8b99 system will automatically decline any deposit attempt that would cause you to exceed it — regardless of payment method used, whether bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

Changing or Removing Deposit Limits

Reducing your deposit limit takes effect immediately. However, increasing or removing a deposit limit is subject to a mandatory cooling-off period of at least 24 hours before the change takes effect. This built-in delay is intentional — it gives you time to reconsider a decision made in the heat of the moment before your spending cap is raised. 8b99 believes this friction protects players from impulsive decisions that could lead to financial harm.

4 Time-Out & Cooling-Off Periods

Sometimes the most helpful thing you can do is step away from the platform for a short period — even if you do not feel you have a serious problem. 8b99's time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it. This is particularly useful if you feel your gambling has been more frequent than you intended lately, or if you simply want a scheduled break to reset.

Available Time-Out Durations

Players can choose from the following time-out periods:

• 24-hour time-out: A short pause for a single day. Useful after an unexpectedly long session.
• 7-day time-out: A one-week break to re-evaluate your gambling habits and reconnect with other activities.
• 30-day time-out: A meaningful one-month cooling-off period that gives your mind and finances a proper rest.
• Custom time-out: Set a specific duration that suits your personal needs — whether that is 3 days, 2 weeks, or 6 weeks.

During any active time-out period, you will not be able to log in to your 8b99 account, place bets, deposit funds, or access any gaming content on the platform. Any scheduled bonus activations or promotional rewards will be paused and will resume — where applicable — after the time-out expires. 8b99 will not send you promotional communications during your time-out.

Extending a Time-Out

You may extend an active time-out at any time by contacting our support team. However, a time-out cannot be shortened or cancelled before its scheduled end date. This is a deliberate design choice — the value of a time-out lies in its firm boundary. If you find that a 7-day time-out is not enough, consider activating our longer self-exclusion tool instead.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 8b99 platform. If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — self-exclusion gives you the ability to close your access to 8b99 for an extended period and make a serious commitment to taking a break.

What Self-Exclusion Means

When you activate self-exclusion on 8b99, the following actions are taken immediately:

• Your account is suspended and you cannot log in, place bets, or access any games for the duration of the exclusion period.
• All pending bonuses, free spins, and promotional offers are cancelled.
• Your account is removed from all 8b99 marketing lists — you will not receive any promotional emails, SMS messages, or push notifications during the exclusion period.
• Any remaining balance in your account will be refunded to your registered payment method (bKash, Nagad, Rocket, or Upay) upon request.
• Your account information is retained securely in accordance with our Privacy Policy and legal obligations, but the account is locked against re-entry.

Self-Exclusion Durations

8b99 offers the following self-exclusion periods:

• 6 months — suitable for players who recognise an emerging problem and want a firm, extended break.
• 1 year — a longer commitment for players who need more time to address gambling-related difficulties.
• 3 years — for players who want a sustained, long-term break from all gambling activity.
• Permanent self-exclusion — for players who wish to close their 8b99 account indefinitely with no option to reopen. This is irreversible.

How to Request Self-Exclusion

To activate self-exclusion on your 8b99 account, please contact our support team via live chat on the platform. Our support agents are available 24 hours a day, 7 days a week. Self-exclusion requests are processed as a matter of urgency — typically within one hour of the request being received. You do not need to provide a reason for your request; simply stating that you wish to self-exclude is sufficient.

6 Player Self-Assessment

Not sure whether your gambling habits are within a healthy range? The following self-assessment questions are drawn from widely used responsible gambling screening tools. Answer each question honestly — your responses are private and are intended to help you reflect on your own behaviour, not to be judged by anyone else.

7 Protecting Vulnerable Players

8b99 recognises that certain players may be at greater risk of experiencing gambling-related harm, including individuals going through financial hardship, mental health difficulties, bereavement, or major life changes. Our responsible gaming team is trained to identify behavioural indicators that may suggest a player is vulnerable, and to intervene appropriately and sensitively.

How 8b99 Identifies and Responds to Risk

Our platform monitors a range of behavioural signals that may indicate increased risk, including:

• Sudden or significant increases in deposit frequency or total deposit amounts compared to a player's historical patterns.
• Extended session durations, particularly late-night or early-morning sessions suggesting disrupted sleep patterns.
• Rapid cycling between deposits and withdrawals, which can indicate emotional or compulsive play.
• Repeated use of different payment methods in quick succession, potentially to circumvent deposit limits.
• Contact with support teams expressing distress, frustration, or financial concern in relation to gambling outcomes.

When these signals are detected, a member of the 8b99 responsible gaming team may reach out to the player to check in, provide information about available tools, and — where appropriate — apply protective measures to the account. These interventions are always conducted with care, respect, and a genuine concern for the player's wellbeing.

Reality Checks and Session Reminders

8b99 offers optional session reminders that display on-screen notifications at intervals you choose — for example, every 30, 60, or 90 minutes — to remind you how long you have been playing and prompt you to consider whether you want to continue. These reminders are a lightweight but effective tool for maintaining awareness of the time and money you are spending.

8 Getting Help & Support

If you feel that gambling has become a problem for you or someone you care about, the most important thing is to take that concern seriously and act on it. Help is available, and there is no shame in reaching out. Addressing a gambling problem early makes recovery significantly easier.

Contact 8b99 Support

The 8b99 responsible gaming support team is available 24 hours a day, 7 days a week via live chat on the platform. Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk through your concerns with a trained support agent, our team is ready to help without judgement. You can also reach us by email — our contact address is displayed in the footer of every page on the 8b99 platform.

What to Expect When You Contact Us

When you reach out about a responsible gaming concern, our support team will:

• Listen to your situation with empathy and without judgement.
• Explain the responsible gaming tools available to you and help you activate any that are appropriate.
• Provide information on professional support organisations that specialise in problem gambling.
• Take any requested account action — such as a time-out or self-exclusion — on the spot, without delay.
• Follow up with you where appropriate to ensure the support provided has been helpful.

Taking the First Step

Recognising that gambling has become problematic and deciding to do something about it is genuinely difficult. 8b99 wants to make that first step as easy as possible. Whether you want to set a small deposit limit, take a week off, or permanently close your account, our team will support your decision fully and without question. Your wellbeing matters more to us than your activity on the platform.