8b99 Privacy Policy
— How We Handle Your Data

1 Data We Collect

8b99 collects personal data only to the extent necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect fall into two broad groups: data you provide to us directly, and data we collect automatically through your use of the platform.

Data You Provide Directly

When you register an account, complete KYC verification, make deposits, request withdrawals, or contact our support team, you provide us with information that may include:

• Identity information: Full legal name, date of birth, gender, and nationality as shown on your government-issued ID.
• Contact information: Mobile number, email address, and residential address in Bangladesh or elsewhere.
• KYC documents: Copies of your National ID Card (NID), passport, or other government-issued identification documents submitted during the account verification process.
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) or card details (Visa, Mastercard) used for deposits and withdrawals. Full card numbers are never stored directly by 8b99 — payment processing is handled by PCI-DSS-compliant third-party processors.
• Support correspondence: Any information you share with us through live chat, email, or other support channels, including complaint details and account queries.

Data Collected Automatically

When you access and use the 8b99 platform, certain technical and behavioural data is collected automatically. This includes:

2 How We Use Your Data

8b99 uses the personal data it collects for a defined set of purposes, each of which has a clear lawful basis. We do not use your data for purposes beyond those described in this policy without first obtaining your consent or being required to do so by law.

• Account creation and management: To register your account, verify your identity, process your login credentials, and maintain your player profile throughout your relationship with 8b99.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
• KYC and age verification: To verify that you are aged 18 or above and to confirm the accuracy of the identity information provided during registration, as required for responsible gaming compliance.
• Anti-money laundering (AML) compliance: To monitor transaction patterns and account activity for indicators of money laundering, fraud, or other financial crime, and to report suspicious activity as required under applicable law.
• Customer support: To respond to your queries, resolve complaints, process account adjustments, and maintain a record of support interactions for quality and compliance purposes.
• Platform personalisation: To remember your language preferences, display settings, and game history so that your experience on the 8b99 platform is consistent and relevant to your interests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS — but only if you have opted in to receive such communications. You may withdraw your consent at any time by contacting our support team.
• Responsible gaming monitoring: To track your gaming behaviour, session duration, and spending patterns in order to identify signs of problem gambling and apply appropriate responsible gaming interventions where necessary.
• Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, collusion, multi-accounting, and other forms of fraudulent or prohibited activity on the platform.
• Legal and regulatory compliance: To meet obligations imposed by applicable laws and regulations, including responding to lawful requests from government authorities, courts, or law enforcement agencies.

3 Cookies & Tracking Technologies

8b99 uses cookies and similar tracking technologies — including pixel tags, web beacons, and local storage objects — to operate and improve the platform. Cookies are small text files placed on your device by your browser when you visit 8b99.club. They allow the platform to remember certain information about your visit and preferences.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account authentication state, and enable core features such as the deposit flow and game loading. These cookies cannot be disabled without breaking the platform's core functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the 8b99 platform — which pages are visited most frequently, how long players spend on each section, and where technical errors occur. This data helps 8b99 identify and resolve performance issues and improve the overall user experience.
• Functional Cookies: These cookies remember your preferences and customisation choices, such as your preferred display settings and any notifications you have dismissed, so that the platform behaves consistently across sessions.
• Targeting & Marketing Cookies: Where you have consented, these cookies may be used to tailor promotional content shown to you on the 8b99 platform based on your browsing behaviour and game history.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the 8b99 platform, as session management and authentication depend on them. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.

4 Data Sharing & Disclosure

8b99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is shared with third parties only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the 8b99 platform. These providers include payment processors (handling transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard), identity verification and KYC service providers, customer support software providers, cloud hosting and infrastructure providers, and analytics platforms. All service providers are bound by contractual obligations to process your data only on our instructions and to maintain appropriate security standards.

Game Content Providers

Games available on the 8b99 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These studios may receive certain session and game-outcome data in order to deliver their games and ensure fair-play integrity. They do not receive your full personal profile or payment details.

Legal and Regulatory Disclosure

8b99 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. We will make such disclosures to the minimum extent necessary to comply with the relevant legal obligation and will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that 8b99 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

5 Data Retention

8b99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The retention periods below serve as general guidance; actual retention may be longer where required by applicable law.

• Active account data: Retained for the full duration of your account relationship with 8b99, plus a minimum of five (5) years after account closure to meet anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in accordance with AML compliance obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence: Retained for a minimum of two (2) years from the date of the most recent interaction in a given support thread.
• Marketing consent records: Retained for as long as your consent remains active, plus one (1) year after withdrawal of consent, for audit purposes.
• Session and analytics data: Typically retained in anonymised or aggregated form for up to twenty-four (24) months for platform performance analysis.

When personal data is no longer required, 8b99 will securely delete or anonymise it in accordance with industry-standard data destruction practices. Anonymised data that cannot be traced back to an individual player may be retained indefinitely for statistical and research purposes.

6 Your Privacy Rights

As a player registered on the 8b99 platform, you hold a number of rights in respect of your personal data. 8b99 is committed to honouring these rights and to responding to valid requests promptly and transparently. Your rights include the following:

• Right of Access: You have the right to request a copy of the personal data 8b99 holds about you, along with information about how it is being used. Requests will be fulfilled within a reasonable period, typically within thirty (30) days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information directly through your account settings; for changes to KYC documents, please contact our support team.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent (and no other lawful basis applies), or where you object to processing and there is no overriding legitimate interest. Note that legal retention obligations may prevent us from erasing certain data immediately.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while an inaccuracy is being investigated or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or on performance of a contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of 8b99's legitimate interests, including profiling for responsible gaming purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the 8b99 data protection team via the support channel. Contact details are provided in the final section of this policy. We may need to verify your identity before processing a data rights request to prevent unauthorised disclosure of account information.

7 Data Security Measures

8b99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security controls include the following:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the 8b99 platform is encrypted using 256-bit SSL/TLS protocols. The padlock icon visible in your browser address bar confirms that your connection is secure at all times during your session.
• Encrypted Data Storage: Sensitive data stored in our systems — including KYC documents, payment references, and account credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within 8b99's internal systems is restricted on a strict need-to-know basis. Staff are granted access only to the data necessary to perform their specific role, and all access is logged and audited.
• Two-Factor Authentication (2FA): 8b99 offers 2FA for player accounts and mandates it for all staff with access to sensitive systems. Players are strongly encouraged to enable 2FA to add an additional layer of protection to their account.
• Intrusion Detection and Monitoring: Our platform is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous transaction patterns. Automated alerts are triggered for events that meet predefined risk thresholds.
• Regular Security Audits: 8b99 conducts periodic security assessments of its platform infrastructure and data processing systems to identify and remediate vulnerabilities in a timely manner.

While 8b99 takes all reasonable and practical steps to protect your personal data, no digital platform can guarantee absolute security against all threats. You also play a role in keeping your account secure — by choosing a strong, unique password, enabling 2FA, and reporting any suspicious activity on your account to our support team without delay.

8 Policy Updates & Contact

8b99 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform functionality. When we make a material change to this policy, we will update the Effective Date at the top of this document and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage you to review this Privacy Policy from time to time to stay informed about how 8b99 collects and uses your personal data. Your continued use of the platform following the publication of any update to this policy constitutes your acceptance of the revised terms.

Children's Privacy

The 8b99 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 8b99 platform, please contact our support team immediately.

Contact the 8b99 Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 8b99 processes your personal data, please contact our support team. Our privacy team is available via live chat on the platform 24 hours a day, 7 days a week. You may also reach us by email — our contact address is displayed in the footer of every page on 8b99.club. All privacy-related correspondence is handled with strict confidentiality.